Return Form
Customer Care
Return & Exchange Policy
The terms below apply to all fifth sense orders, both within Turkey and internationally. You'll find how the process works and which items are excluded below.
General Conditions
- Returns and exchanges must be requested within 14 days of delivery.
- Items must be unused, unwashed, in their original packaging, with all tags attached.
- Once your request is approved, refunds are issued to your original payment method.
Discounted / Sale Items
- Items purchased at a discount or as part of a promotion cannot be returned.
- These items are eligible for exchange only.
Items Not Eligible for Return / Exchange
Excluded from all returns & exchanges
- Underwear items can never be returned or exchanged.
- Swimwear items with the hygiene seal removed cannot be returned or exchanged.
Shipping Your Return
Domestic Orders (Turkey)
| Carrier | DHL Kargo |
| Customer Code | 3483050456 |
| Return Address | Köşklüçeşme Mahallesi 563. Sokak No:10, Gebze / Kocaeli, Türkiye |
| Shipping Cost | Covered by the customer; deducted from the refund. |
International Orders
| Carrier | No fixed carrier — ship with any courier of your choice. |
| Return Address | Köşklüçeşme Mahallesi 563. Sokak No:10, Gebze / Kocaeli, Türkiye |
| Shipping & Customs Costs | Covered by the customer. |
Once your return has shipped, please send us the tracking number via WhatsApp — this helps us process your request faster, wherever you're shipping from.
Return / Exchange Form
Before shipping, please fill out the return & exchange form and include it in the package with your item(s).
Download Form (PDF)WhatsApp Support — +90 541 192 91 99
