CANCEL & REFUND

CANCELLATION - REFUND CONDITIONS

Due to hygiene conditions and COVID-19, the products are definitely not returned and exchanged.


GENERAL

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2. Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the purchased product.
3. Cargo charges, which are the shipping costs of the product, will be paid by the buyers.
4. Each purchased product is delivered to the person and / or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.
5. If it becomes impossible to deliver the purchased product, the seller must notify the buyer within 3 days of learning about this situation. The total price must be returned to the buyer within 14 days.
6. If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller's obligation to deliver the product ends.
7. After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the price of the product sold is not paid to the seller by the relevant bank or financial institution, the buyer will return the product subject to the contract to the seller within 3 days at the expense of the seller. must.
8. If it occurs due to force majeure that the seller cannot foresee and the product cannot be delivered on time, the situation is notified to the buyer. The buyer can request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle disappears. If the buyer cancels the order; The product price is returned to the bank within 14 days of this cancellation.
9. The buyer will inspect the contractual goods / service before receiving it; It falls into the category of torn, stained, etc. damaged and defective goods and has to protect the goods / services after receipt. The invoice must be returned with the product.
10. The Buyer may use the right of withdrawal from the contract by refusing the goods without any legal or criminal liability and without any justification, provided that the seller notifies the seller through the following contact information within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person / organization at the address indicated.



REFUND CONDITIONS

For products other than underwear, swimwear and bikinis, the product to be returned must be returned with its original package / box, and the product label has not been removed or removed. Product must be returned as received delivery. Any products that are not damaged / damaged are not returned.


Open and check the packages that you think are damaged during shipment in front of the company representative from whom you received them.

** Due to hygiene conditions, no refunds are accepted for underwear, swimwear and bikini products.

*** Damaged products that have not been recorded are not refundable.


In order for the returnable product to be returned, it must be sent with an invoice. Returns of products that have lost their resalability feature and cannot be sold to another customer are not accepted and their price is not reimbursed.


The prices of the products whose return has been approved will be paid to you as soon as possible.


COMPANY INFORMATION

Company Name: CHATO TEKSTİL FASHION PRODUCTION PAZARLAMA SANAYİ TİCARET LİMİTED ŞİRKETİ

Address: ÖMERLİ MAH. KASABA SİTESİ. KAMELYA CAD. NO 41 CEKMEKOY / ISTANBUL

Mail: info@fifthsenselingerie.com